For the Love of Learning

A PASSION for training and education has brought Felicity Lawes to Mercy Connect.

She has worked in a variety of roles in the education industry for the past 15 years including a role at Wodonga TAFE.

Having an Arts Degree in Recreation, her role as Mercy Connect Learning and Development Consultant gives her the opportunity to combine her passion for education with what she most enjoys in life.

“I love supporting people to be the best they can be and in this role I will be working with staff and participants to help build their potential,’’ she said.

“I really believe in what Mercy Connect does, I think it is really important that people are connected to their community.

“And I’m excited about where NDIS is going.’’dvt10002

Outcomes for both staff and participants are the driving force in her new role.

And she has begun the task of assessing the education needs within the organisation.

“From a learning and development perspective it is important that we know where the gaps are in our knowledge,’’ she said.

“So I’m looking at what people need to know and then working out the best way to get that across.’’

An on-line learning program, Open Learning Future, has already been rolled out for both participants and staff to take part in.

Felicity said it was a valuable tool to help people know more about their rights, learn more about themselves and give participants the knowledge and skills to be more in control of their behaviour.

She said Mercy Connect was committed to empowering participants and developing the skills and engagement of staff.

“Throughout the business we are looking at what we can do to up-skill through education and training,’’ she said.

“We have rolled out our Zero Tolerance program to all staff across the business

“The program was designed by NDS and it is a key area of staff development under the NDIS.

“It’s about engaging staff to want to learn and helping people communicate better.’’

Chief Executive Officer Damian Lacey said Mercy Connect now had a revised induction program which focussed on helping people build their career.

“A strategic priority over the next three years will be supporting a skilled, productive and values-driven workforce,’’ Mr Lacey said.

“We are very pleased to have Felicity lead us in that work’’