Coronavirus Update

Wednesday 21 July 2020

Good afternoon all,

I’d firstly like to thank you all for what has been an incredibly challenging week for our workforce and wider communities with the border restrictions. There has been further developments overnight regarding the cross border permit system which we can now provide advice on.

As of midnight tonight, the border restrictions will increase with the new radius being 40 kms within the border.

Border Permits
New permits with a QR code will be available from 4pm today and before 11:59 tonight to be able to cross the border after midnight.

Any permits issued up until this time will expire at 11:59pm tonight.

Who is eligible to enter NSW?
A border zone resident who is a Victorian resident

  • is authorised to enter and remain in NSW only for work, education or medical or health care; and
  • must not travel to any part of NSW that is outside of the border zone; and
  • must not enter NSW if they have travelled in Victoria outside the border zone within the previous 14 days.

A border zone resident who is a NSW resident must self-isolate if they

  • travel within Victoria outside the border zone before re-entering NSW using the permit, or
  • entered Victoria other than for work, education or medical or health care.

To establish your eligibility as a border zone resident, use the border zone address check or refer to the border zone maps approved under the public health orders. You can check if your address and the place you’re travelling to are in the border zone.

Currently Disability Support work is not registered as a provider of critical support work and this is a decision that Mercy Connect is lobbying against.

Therefore, it is our recommendation that all Mercy Connect staff apply for a Border Zone Resident Permit.  It is also recommended that staff carry with them a copy of a letter from Mercy Connect confirming employment status and Mercy Connect ID.  If you require a copy of the letter, please contact Rosie Busuttil (

Staff who live outside the 40km radius and are ineligible to receive a permit to cross into NSW have been contacted to discuss alternative arrangements.

Visit Services NSW website to apply.

PPE (masks and gloves) are mandatory in the following locations when supporting participants with personal care, meal time or providing any other assistance for a sustained period of time:
Kambora, Wattle, Vickers 1 and Clifton Grove (Orange).  It is recommended that all other locations also use PPE provided.

Please contact Dianne Poynton ( at Reception if you require extra PPE.

Please find attached an instruction booklet for the correct use of PPE. You can also view your personal / work email to see the instruction booklet.

Together we grow.

Caroline Cummins
Executive Leader Clinical Services
Acting Chief Executive Officer