Coronavirus Update


Monday 6 April 2020

Good afternoon all,

During these uncertain times of a declared pandemic, Mercy Connect continues to identify meaningful ways in which we can further support our participants.

I am pleased to confirm that we have decided to delay the planned 20 March Board and Lodging increase for the next six months, for all participants residing in Mercy Connect houses.

In accordance with the Residential Agreement with participants, Mercy Connect invoices 70% of the Disability Support Pension (DSP) for Board and Lodging of participants living in Mercy Connect accommodation.

Whilst Mercy Connect is able to claim 75% of the DSP, we only claim 70% which is currently sufficient to meet the budgetary requirements of these participants.

Twice a year, on 20 March and 20 September, participant Board and Lodging amounts are updated in line with DSP increases for those aged 21 years and over; this same concession applies to those aged under 21 years.

It is proposed that the September 20 increase will resume as normal; however, this will be formally announced closer to that time.

Should you have any queries, please do not hesitate to contact our Finance Team on 02 6043 3500.

Finally, please be reminded that, in line with the Mercy Connect Publications Policy – HR017, staff are not to contact the media or respond to any media requests (includes radio, television, print, podcasts, social media etc) without prior CEO approval. This is done to ensure all Mercy Connect publications and statements are consistent, accurate and provide positive information about the organisation, its staff and the participants we serve.

Any requests for interviews, comments, and articles about Mercy Connect, or the Disability Sector, are to be referred to CEO (or delegated officer); no other workers are authorised to provide comments, interviews or media content without the consent of the CEO or delegated officer.

As communicated to staff last Friday, interim rosters for Albury are going to be distributed to Team Leaders today for publishing at each location. If you do not receive a copy of your roster, please contact your Team Leader or Manager.

I thank everyone for their continued efforts during these difficult times; it is appreciated. If you have any questions at all in relation to Mercy Connect’s response to the pandemic, please do not hesitate to contact your Manager in the first instance.

Together we grow.

Trent Dean
Chief Executive Officer